Secondary Members will be disabled from a Family Account and the Family Account available slot will no longer be able to be used by the Primary Member during the Membership Period:
- when they purchase their own Membership, and therefore become a Primary Member;
- when they join another Family Account as a Secondary Member;
- when they voluntarily opt out of being a Secondary Member of a Family Account via the App;
- when the Primary Member disables them from their Family Account at any time at their discretion.
3. Redeeming Your Offers
- Redeeming an Offer on your App is very simple:
- Select your chosen Offer for use on the App. If you are in a restaurant or bar, ensure your waiter is informed that you have the App before you ask for the bill.
- Present your mobile device with the chosen Offer to the server prior to the bill being presented.
- The merchant is prompted to enter their PIN (for a select number of merchants in U.A.E the merchant will also be prompted to fill in the total amount saved and final bill due after discount before being prompted to enter their PIN).
- Once the merchant has entered their PIN, the Offer will be redeemed, and the item or service will be removed from your bill.
- To redeem more Offers, simply repeat the same process.
- One Offer can be used for 2 people - up to a maximum of 4 Offers per visit/booking/table for a group of 8 people or more can be used:
| Number of people | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 or more |
| Number of offers | 0 | 1 | 1 | 2 | 2 | 3 | 3 | 4 Max |
4. Offer Validity
- Offers are valid for the duration indicated on the Offer, unless otherwise specified. Minimal exclusion days apply.
- Offers may change throughout your Membership. We reserve the right to remove and/or amend an Offer at any time and cannot be held responsible or liable in any way if an Offer is removed or amended from a Membership.
- Offers are only redeemable with the issuing merchant and/or venue.
- Offers apply only to the items/services and location(s) specified on the Offer.
- Offers are exclusive and not valid in conjunction with any other discount offers, promotions, special offers or dining/loyalty/employee/rewards programs.
- Offers redeemed are not inclusive of any applicable service charges.
- Offers redeemed are not inclusive of any taxes including but not limited to VAT, GST etc (as applicable) and may be separately charged by merchants in compliance with local tax regulations/laws. Please see additional conditions for Singapore here.
- If a merchant or venue refuses to honour any Offer, please contact Customer Service.
- Unauthorised reproduction, resale or modification of any Offer is prohibited. Offers are void if resold or bartered.
- Offers are not redeemable for cash. Unauthorised reproduction, resale or modification of any Offer is prohibited. Offers are void if resold or bartered.
- Three Offers are available per merchant and not per outlet. Thus, when you redeem an Offer it will show as redeemed at all locations for that merchant. Once you have redeemed all offers for a merchant, all locations will be locked.
5. Food & Beverage Offers
- A Main Course/Main Menu Item is defined as the main element of a customer's lunch or dinner, which can include 'Sushi', 'Burger', 'Pizza' and/or 'Pasta'. The ENTERTAINER is not responsible for the specific layout/design of a merchant's menu. If in doubt, clarify with the server before ordering. One Offer can be used to redeem one qualified item only, unless otherwise specified.
- One Offer can be used by 2 people, up to a maximum of 4 Offers per table, for a group of 8 people or more (see Table 1). This Rule applies regardless of the product the Offer is from. E.g. a group of 4 people can redeem 2 Main Course Offers at a restaurant, alternatively they can redeem 1 Cheers Offer and 1 Main Course Offer - redeeming a maximum of 2 Offers in total.
- The least expensive item (as listed on the Offer) will be deducted. The two items must be from the same category as marked on the Offer, e.g. buy one "Main Course" and get one "Main Course" free or buy one "Sushi Set Lunch" and get one "Sushi Set Lunch" free; or buy one "House Beverage" and get one "House Beverage" free.
- Only one bill will be presented per table, per group. No splitting of bills will be allowed.
- Shared dishes are not valid for buy one get one free. E.g. 3 people sharing 2 main courses or two children sharing one main course/main menu item (see Table 1).
- Offers are valid solely for the item listed and are not valid for special events (e.g. Iftar, Suhoor, buffets, set price brunch menu, themed nights/events, special menus or in conjunction with B.Y.O), unless otherwise indicated on the Offer.
- Offers are not redeemable for breakfast, starters, side dishes, desserts, combos, kids' menu or shared platters*, sharing dishes, mezze unless otherwise indicated on the Offer (*Shared platters include whole fish and sharing meat priced per kilogram).
- If a children's buffet and an adult buffet are on the same bill, the lower priced buffet will be deducted from the bill.
- Offers are not valid for delivery or take-away, unless otherwise indicated on the Offer or in the case of Dubai & Abu Dhabi Delivery Offers, ordered directly via our online Delivery.
- No corkage is allowed, unless otherwise specified.
- Offers contained in Informal Dining & Take-away can be used by 1 person, unless otherwise specified.
6.1. Cheers Offers (available in UAE, Bahrain and Singapore)
- Cheers Offers contain reference to alcohol and are intended for the use of persons of legal age to purchase alcohol in their country of residence and in the country from which they are using the Cheers Offers and in certain countries, in addition to age requirements, that such persons are also non-Muslim.
- Cheers Offers are exclusive and not valid in conjunction with any other promotion or special menu items, including Happy Hours and Ladies' Nights offered by the merchant.
- A maximum of 4 Offers can be redeemed per booking/table/group (see Table 1). This Rule applies regardless of the product the Offer is from. For example, a group of 4 people can redeem 2 Cheers Offers, alternatively they can redeem 1 Cheers Offer and 1 Main Course Offer - redeeming a maximum of 2 Offers in total.
6.2. Delivery Offers (Excluding Smart & Elite Memberships)
- Offers contained in "Delivery" can be used by 1 person, unless otherwise specified.
- Members can access all depleting 2-for-1 Offers and non-depleting 25% off total bill Delivery Offers.
- Delivery Offers include 2-for-1 Offers, which will deplete after a Member redeems them.
- Some Delivery Offers include a non-depleting 25% off the total bill Offer.
- The App will calculate the best savings when providing the Member with the final bill (that is whether to apply a 2-for-1 Offer (if one is available to use) or to apply the 25% off the total bill Offer).
- After the best discount has been applied by the ENTERTAINER, the Member has the option to override this decision, and use their preferable discount Offer available for them to use.
- Delivery charges will apply to the bill after the discount has been calculated and applied. The discount will not be applied on the delivery charge.
- Multiple offers can be used in one order but one cannot use both the 25% off Offer and the 2-for-1 Offer together. Members can choose to redeem 2-for-1 Offers or the 25% off Offer.
- If Members choose to redeem from the 2-for-1 Offers, they must select at least 2 valid items from the merchant menu.
- Delivery Offers are merchant specific, not outlet specific.
- The Ping feature is not available on Delivery Offers.
- Delivery Offers are accepted at the discretion of the merchant on Public Holidays and on exclusion days – please refer to the Offer.
- Outlets have the option to appear offline if they are unable to complete orders during busy periods or bad weather.
- Ordering via the App is available in Dubai, Abu Dhabi & Qatar. In other regions where Delivery Offers are available, Members will have to call the merchant to place their order and follow the redemption process with the assistance of the merchant.
- Complaints regarding food quality, delivery times, or inaccurate orders should be directed to the merchants/outlets. The ENTERTAINER takes no responsibility and is not liable in any way whatsoever in this regard.
- The ENTERTAINER is unable to track orders with the outlet. It is the responsibility of the merchant/outlet to deliver within the promised timings. For any queries about the location of delivery drivers, Members are to contact the merchant/outlet directly.
- The ENTERTAINER is not liable if a merchant/outlet cannot fulfil an order for whatever reason. If a Member has been charged an amount by the ENTERTAINER for an order which was not fulfilled please contact Customer Service.
6.3. Percent off Offers (applicable in Egypt only)
- A Percentage off Offer applies as a discount to the total bill amount.
- This Offer can be used by solo customers and large groups of people (8 people or more).
- The Offer is valid on the total bill amount inclusive of breakfast items, starters, appetizers, salads, main courses, theme nights, brunches, desserts, shared dishes & drinks with minor exclusions (e.g. tobacco & shisha & combo meals at some outlets, unless otherwise stated on the voucher).
- This Offer cannot be used in conjunction with any other Offer (e.g. 2-for-1 Offer) or any other discount or packaged offer by the outlet e.g. happy hour, special packages.
- Up to a maximum of 2 Offers may be redeemed within a 24-hour period with a minimum of two hours between redemptions.
6.4. Takeaway Offers (available in UAE)
- 2-for-1 Takeaway Offers can be redeemed up to a maximum of four (4) times per order made at a merchant using the method noted below.
- Smiles can be earned on Takeaway Offers and will reflect on your balance after redemption.
- Refunds and minimum spend on takeaway orders are up to the discretion of the merchant, not the ENTERTAINER.
- 2-for-1 Takeaway Offers can be pinged.
- Takeaway Offers are valid on orders which are to be ordered online or via phone directly with a participating merchant and arranged to be collected in person from such merchant/specific outlet. They are not valid to use on Dine in or delivery unless otherwise specified on the Offer.
- All takeaway order amendments or cancellations are based on the terms and conditions of the merchant.
6.5. Table Reservations (available in Singapore, and UAE)
- To book a table, Members must open their App, find their chosen merchant, select 'Book a Table', select the date, number of guests dining and the time they would like to book the table. The reservations times available on the App are provided from the merchant, once the booking is made via the App and the booking confirmation has been received from the merchant, this is a confirmed booking.
- If for any reason the merchant cannot fulfil the booking, they will contact the Member directly using the contact details provided by the Member when making the booking.
- The Merchant must hold a confirmed reservation for the customer up to an extra 15 minutes of the reservation time (Extra Time). Should a customer with a confirmed reservation not show on or before the conclusion of the Extra Time, the merchant is permitted to make the allocated seating available to the general public.
- Members must contact the merchant directly to make amendments or cancel their reservation via telephone only – the contact details of the merchant are set out on the merchant page on the App.
- Applicable to Singapore only: The ENTERTAINER is facilitating table reservations via the App, but all bookings are managed by the merchant directly. For any bookings that are not fulfilled as promised, the liability lies with the merchant. The ENTERTAINER acts as a third-party reservation provider based on the information provided to the ENTERTAINER by the merchant and takes no responsibility on any errors, omissions or failings on the part of the merchant in the details provided and featured on the App and any errors, omissions or failings on the part of the merchant in fulfilling any table reservation made by a member using the App or directly with the merchant.
- Applicable to UAE only: Table reservations via the App are facilitated by the Eat App and the terms of service of such provider apply. The ENTERTAINER takes no responsibility for any errors, omissions, or failings on the part of the merchant or Eat App in the details provided and featured on the App. The ENTERTAINER also takes no responsibility for any errors, omissions, or failings on the part of the merchant or Eat App in fulfilling any table reservation made by a member using the App or directly with the merchant.
6.6. Attractions & Leisure Offers
- A maximum of 4 Offers can be redeemed per booking/visit for a group of 8 people or more (see Table 1)
- Terms & Conditions may vary with a number of activities, so please refer to the individual merchant/outlet for confirmation of minimum/maximum number of people, age restrictions, safety guidelines and other conditions.
- Prior booking may be required for certain offers and/or activities.
- Offers will not be valid on any public holiday.
6.7. Beauty & Fitness Offers
- "Buy One Get One Free" Offers for Beauty & Fitness can be redeemed in two ways:
- One Offer can be used by 2 people within the same visit, with the second treatment or service being complimentary.
- One Offer can be used by an individual, whereby you must pay full price for the first treatment/service and your second treatment/service will be complimentary on your next visit. The merchant provides a voucher for the second treatment/service to be used on another visit. The complimentary treatment/service must be redeemed by no later than 30th December of that calendar year OR within the 3 months from the date of redemption - whichever comes later. Should the complimentary treatment/service not be redeemed within this period, the complimentary treatment/service will automatically expire. Please note: gift vouchers cannot be issued for your complimentary treatment/service. The complimentary treatment/service is non-transferable.
- Please present the Offer, at the completion of the treatment/service, prior to requesting the bill. If the Offer is in the Health & Fitness section, please present it prior to the commencement of any class or activity.
- Prior booking is required.
6.8. Everyday Services Offers
- Offers in the Everyday Services section are valid solely on the service/item mentioned on the voucher and cannot be used in conjunction with any other offers, promotions or discounts.
- One voucher can be redeemed per visit/bill as long as the requirements mentioned on the voucher are met.
6.9. Entertainer Travel - Hotel Offers (Excluding Smart Memberships)
- Hotel Offers can be “Buy One Night, Get One Free” based on the ‘Best Available Rates’ at the time of booking or all-inclusive fixed Package Offers which include room night(s) with additional inclusions and benefits provided by the hotel and as specified on the Offer.
- Hotel Offers are subject to availability and reservations must be in advance of arrival at hotel.
- Hotel Offers cannot be pinged to other Members.
- Hotel Offers are excluded from Buy-back Offer options.
- Hotel Offers are valid for redemption during the period specified on the Offer.
- Please refer to the specific HOTEL RULES OF USE for How It Works and How to Book these exclusive Member hotel offers, prior to making a booking and checking in at the hotel.
6.10. Monthly Offers
- Monthly Offers change on a monthly basis and are often for items and services different to the main offers. The validity is marked on the Offer however, we reserve the right to remove Monthly Offers at any time and cannot be held responsible if a Monthly Offer is discontinued prior to the end of the validity period.
- Monthly Offers do not deplete after use and can be used multiple times during the validity period; however, the use is restricted to 4 times per account, per merchant, per day – limited to the number of people per visit/booking/table.
- Monthly Offers cannot be pinged to other users.
- Monthly Offers are subject to the standard Rules of Use.
7. Smiles
- Smiles are the rewards points of the ENTERTAINER and can be earned and redeemed by all Members as specified under these Rules.
- You earn Smiles by completing different actions on the App and can redeem Smiles on different items via the App such as buying back Offers that have already been redeemed.
- We reserve the right to change the number of Smiles acquired or required to conduct any transaction via the App, at our sole discretion.
- Please check your Profile to see your Smiles balance.
- Smiles may be earned by a Member throughout the Membership validity.
- The ENTERTAINER may from time to time introduce at its discretion activities which enable the earning/redemption of Smiles by a Member – please refer to terms and conditions applicable to such offerings.
- Smiles earned expired at the end of a Membership period.
- Smiles can be used to earn back a maximum of 1 Offers per merchant, per Product purchased.
- Once a Smiles redemption transaction is processed, the transaction cannot be reversed.
- Redemptions of a Family Account are counted for the Primary Member only and credited to the Primary Member.
8. Pings
- Pings are a Members' virtual ability to transfer or receive Offers from one Member to another Member.
- When purchasing an ENTERTAINER product, a Member is given 20 Pings to use per product.
- This means that Members can ping 20 Offers to other ENTERTAINER Members (the offer must be sent to the Primary Members registered email address).
- As a Member you can use 20 pinged Offers per product purchased; Members can receive an unlimited number of pings, but only redeem 20.
- Members can only redeem 3 pinged Offers per merchant.
- Pinged Offers are valid until the sender's Membership expires.
- The number of Pings a Member has cannot be transferred, given to other Members or carried over to the following year.
- Once a Ping is made it cannot be reversed, changed or altered.
- Pings that are not accepted by the recipient within 10 days after being sent will be pinged back to the sender.
- Pinged Offers cannot be pinged again, once received and accepted.
- Hotels Worldwide offers and Monthly offers cannot be pinged.
9. ENTERTAINER 7 Day Free Trial
- The ENTERTAINER offers a ‘7 day free trial’ to new customers registered on the app.
- To become a Trial Member, Customers must download the app from the app store and register an account with a new email address. Once registered, users will be offered a 7 day free trial. The period commences when the customer accepts the free trial.
- Within the 7 day validity period – Trial Members can redeem a maximum of 2 Offers from a selection of Merchants, as available .
- Trial Offers are limited to those with a maximum estimated savings of AED 100 or local equivalent.
- Certain Merchant offers are excluded during the Trial Period and would not be available for redemption by a Trial Member.
- All Trial Offers are subject to these Rules of Use and are valid 7 days a week exclusion dates apply.
- The free trial will be offered one-time only to a new customer using same email address.
10. ENTERTAINER Smart Membership (applicable in Egypt only)
- Family accounts are not available with the Smart membership. Only the Main Member can avail the membership benefits.
- Smart Members cannot avail delivery-related offers.
- The Smart Membership is auto-renewal enabled. Users can choose to subscribe and will be automatically charged for renewal at the end of each membership cycle.
- The Smart Membership provides access to Smart offers exclusively.
- Users can enjoy all the benefits and discounts classified under the Smart category.
- To get in touch with the customer service team for any queries or concerns please email [email protected]
11. ENTERTAINER Elite – Egypt
- Elite Members can access travel-related offers and services as part of their membership benefits.
- The Main Member can designate up to two (2) family members for access to the Elite benefits.
- The Main Member is responsible for managing family access and must specify the designated family members.
- Elite Members cannot avail delivery-related offers.
- The Elite membership is auto-renewal enabled. Once subscribed, the membership will automatically renew at the end of each membership cycle.
- Elite Members have access to all offers included in the ENTERTAINER Smart Membership.
- Elite Members receive additional exclusive offers and discounts not available to Smart members.
- Elite members can access special offers from Gulf Cooperation Council (GCC) countries.
- To get in touch with the customer service team for any queries or concerns please email [email protected] .
12. Dubai Summer Surprises ENTERTAINER 2024- (Limited Product)
- Dubai Summer Surprises ENTERTAINER 2024 is a limited-edition product available to purchase from 28th June to 1st September 2024.
- Includes all Buy One Get One Free offers across Dubai & Northern Emirates.
- Offers are valid for 3 months from the date of purchase.
- Offers are valid 7 days a week – some exclusion dates may apply as detailed in these Rules of Use.
- The use of the Dubai Summer Surprises ENTERTAINER 2024 shall be subject to these Rules of Use.
- All complaints and questions regarding the use of the Dubai Summer Surprises ENTERTAINER 2024 shall be managed by the ENTERTAINER Customer service.
About Dubai Summer Surprises 2024:
Dubai Summer Surprises (DSS) returns for its 27th edition this year, running from 28 June to 1 September 2024. The annual festival brings 65 days of nonstop adventure with thousands of offers and fun things to do across the city, showcasing the summer as one of the best times of the year to explore Dubai
13. Exclusion Days
Members: Offers can be used 7 days a week, excluding the following days in the following markets and any other public holidays as announced by the applicable government (subject to merchant discretion).
- December 24th
- December 25th
- December 31st
- 1 January
- Eid Al Fitr
- Eid Al Adha
- Islamic New Year
- February 14th
- Martyrs Day / Commemoration Day
- National Day
- Ashoora (Bahrain)
- National Sports Day (Qatar)
- Renaissance Day (Oman)
- Any other public holiday as announced by the Government.
- Please note that a limited number of outlets may be closed over the summer, Ramadan and other selected religious holidays. We cannot be held responsible if an outlet is temporarily or permanently closed during the Offer validity period.
- Eid Al Fitr
- Eid Al Adha
- Islamic New Year
- Ramadan (Iftars)
- National Day
- December 31st
- January 1st
- Please note that a limited number of outlets may be closed over the summer, Ramadan, and other selected religious holidays. We cannot be held responsible if an outlet is temporarily or permanently closed during the Offer validity period.
- Any other public holiday as announced by the Government.
- December 31st
- January 1st
- February 14th
- Good Friday
- Labour Day
- Mother's Day
- Vesak Day
- Father's Day
- Hari Raya Puasa
- National Day
- Hari Raya Haji
- Deepavali
- December 25th
- All Eves of Singapore Public Holidays, after 5 pm (excluding eves of Valentine's Day, Father's Day and Mother's Day)
- Entire (14 day) Chinese New Year period (at merchant's discretion; only for Singapore)
- F1 period (at merchant's discretion)
- Any other public holiday as announced by the Singapore Government
- Coptic Christmas Day
- Revolution Day January 25
- Coptic Easter Sunday
- Eid EL Fitr
- Labor Day
- Eid El Adha
- June 30 Uprising
- Islamic New Year
- Revolution Day July 23
- Prophet Mohamed’s Birthday
- Armed Forces Day
14. General
The barter, trade, sale, purchase or transfer for compensation of any ENTERTAINER product or any of its Offers or contents by any person or entity, including but not limited to travel services, travel providers, and distributors of the product or any of its Offers, is strictly prohibited, unless expressly authorised by the ENTERTAINER. The product and its Offers and other content are intended for the non- profit use of the individual purchaser of the Offers. Additionally, the use of the product or any of its Offers for advertising purposes is strictly prohibited. Any use of the Offers in violation of these Rules will render the Offers void, and the ENTERTAINER will avail itself of any and all legal remedies available to it. Offers may not be reproduced and are void where prohibited or restricted by law. The ENTERTAINER will not be responsible for the closing down or refusal of any merchant to accept ENTERTAINER vouchers; however, we will use reasonable efforts to rectify the situation, to the extent possible. The ENTERTAINER will not be responsible in the event that acts of God, fire casualties, illness, injury or other events beyond its control, prevent you from using any Offer. The ENTERTAINER may amend these Rules of Use from time to time. Amendments will be effective upon the ENTERTAINER posting an updated version on the website, mobile application (as applicable). Your continued access or use of the ENTERTAINER products after such posting constitutes your consent to be bound by these Rules of Use, as amended.
15. Intellectual Property
Copyright in the text, images, photographs, graphics, layout and design of ENTERTAINER products are protected by local and international copyright laws. Copyright in all ENTERTAINER products and in the text, index, rules of use, offers, layout and other copyrights works contained in each ENTERTAINER product, is owned by The Entertainer FZ LLC or used with permission. No part of any ENTERTAINER product may be reproduced in any form (including by electronic or mechanical means, photocopying, recording, or information storage and retrieval) without the written permission of the publisher. The ENTERTAINER wordmark and logo are the trademarks and/or registered trademarks of The Entertainer FZ LLC. Other trademarks, artwork, copy and/or translations of copy appearing in this publication are used with permission of their respective licensed owners.
© the ENTERTAINER All rights reserved.
